We usuallydo not accept returned products or yarns unless they are defective.
Please call the Store to ask for clarification regarding a product before placing your order or ask for a sample of a particular yarn. Sample cards are available.
Once you've received your items as ordered and have discovered they do not not fit your needs, we're sorry but NO RETURN of the item(s) will be permitted.
If we accidentally ship you an item that was not ordered (incorrect size, etc.), we will pay for the return shipment of the item and ship the correct item to you. Prior arrangements must be made before any items are permitted to be returned.
Our customers are very happy with the yarns and products they have received from R&M Yarns and love our fast and friendly service, not to mention our deeply discounted yarn prices on select yarns.
If you are unhappy with something, please do not hesitate to contact us. We will do what we can to make the situation right. We love happy customers!
.......Phyllis Narus, owner
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