How to Order

How the Ordering Process Works

Because our cones of yarn do not weigh the same from cone to cone, every cone ordered is weighed separately.  Unfortunately, this makes it impossible to select a cone of yarn and put it in a "shopping cart" with an attached price, like most online stores.


To keep our prices low, we DO NOT offer any winding off of any of the cones.  You must purchase our yarns by the FULL CONES.  Pounds per cone are listed and are different for every yarn.


To Make a Purchase:  choose the yarn ID number, along with how many pounds OR cones you need, then transfer this information (manually) to the Order Form in the dedicated space.  It's not the easiest method, but it's the best we have for now.


Hit the Submit Button:  This will send the Order Form to us via a secure and encrypted method.  You will receive a Confirmation Page that lets you know the Order Form went through properly.


Once we Receive the Order:  The yarns are gathered and individually weighed, packed in an appropriate-sized box, the best shipping method based on the size and weight of the box is chosen, a shipping label is printed, the credit card is charged, receipts are put in the box, and off it goes.  


We generally send an email when the shipment is ready for shipping that includes the method of shipping chosen, the total charged to the credit card given and that the yarn is on its way.

We try to fill orders within 2-3 days (not including weekends, holidays or special sales) of receiving the Order Form. If you have not heard from us within 4 days of submitting the Order Form, send us an email...sometimes things get lost in cyberspace!